API Plug-Ins

Q1: Is it possible to continue synchronizing data through CSV uploads at no charge on my website?

A1: Yes, using CSV uploads for product data synchronization on your website remains free of charge.

Q2: What are the available premium services for automated product synchronization?

A2: Our premium automated product synchronization services include the Universal API, WooCommerce Extension, BigCommerce Extension, Wix Extension, Magento Extension, and Webhook Extension. Each is available for an annual fee of CAD 130, excluding VAT.

Q3: Could you explain the differences between the syncing service’s versions 1.0 and 2.0?

A3: Version 1.0, active until July 2023, offered static data synchronization. Version 2.0, introduced in December 2023, provides daily dynamic updates to keep your system current with the latest products.

Q4: Is technical expertise required to integrate the provided plugins or API into my website?

A4: Integrating our plugins or API may require a developer or a technical team, as we do not offer integration support.

Q5: Is it possible to receive a refund after purchasing a synchronization option?

A5: All sales for synchronization services are final and non-refundable.

Q6: Are there any specific restrictions when using the Magento extension for product synchronization?

A6: Due to Magento’s inherent restrictions, syncing product images is not possible.

Q7: Can the synchronization services be used in conjunction with multi-channel sales platforms such as Shopify, eBay, and Etsy?

A7: Our synchronization services are designed exclusively for data integration between our platform and your website, not for use with external multi-channel sales platforms.

 

Customer Service

Q1: What is the legal name of Artisan Furniture?

A1: The business is legally registered as Global Vision Direct Limited, trading as Artisan Furniture.

Q2: Where is Artisan Furniture’s office located?

A2: Artisan Furniture’s Canadian offices are situated at 3080 Yonge St. Suite 6060. Toronto, ON M4N 3N1

Q3: How can one contact Artisan Furniture?

A3: Artisan Furniture Canada can be reached through our contact details on the website.

Q4: What are the working hours for Artisan Furniture in Canada?

A4: The Canadian office hours for Artisan Furniture are Monday to Friday, from 9 am to 5 pm, Eastern Standard Time. Tickets support is available at wider hours through the British and Indian teams.

Q5: What is the official registered address of Global Vision Direct Limited, known as Artisan Furniture?

A5: The company’s registered office is Global Vision Direct Ltd T/A Artisan Furniture, Fifth Floor Watson House, 54-60 Baker Street, London, United Kingdom, W1U 7BU

 

Become a Vendor

Q1: Does Artisan Furniture engage directly with artisans and producers?

A1: Yes, Artisan Furniture prioritizes direct engagements with artisans and producers, emphasizing the foundational elements of global handicraft.

Q2: What happens once products are delivered to Artisan Furniture’s Logistics Center in Jaipur, India?

A2: Upon arrival at the Jaipur Logistics Center, products undergo quality assessments, repackaging, photographing, and cataloging before further processing.

Q3: What are the payment conditions for vendors?

A3: Vendors receive a 30% advance upon product selection (pre-shipment) and the remaining 70% is disbursed 8 weeks following the product’s arrival at the Jaipur Logistics Center.

Q4: Who is responsible for costs post-arrival at the Jaipur Logistics Center?

A4: Artisan Furniture assumes responsibility for all subsequent costs, including transportation, customs, storage, distribution, marketing, and returns management, after the products reach the Jaipur Logistics Center.

Q5: When are the products made available on the marketplace?

A5: Products are listed on the marketplace prior to their arrival in Canada, facilitating efficient distribution and quicker payments to vendors.

Q6: What is the procedure if a vendor’s products do not sell well?

A6: Vendors are guaranteed the remaining 70% payment 8 weeks after the products are delivered to the Jaipur Logistics Center, regardless of sales performance.

Q7: What market opportunities does Artisan Furniture provide to vendors?

A7: Artisan Furniture grants vendors access to a vast network of businesses throughout Canada, significantly opening up opportunities in the furniture and gift market. This arrangement allows products to reach a wide audience without the need for vendors to manage inventory and shipping.

Q8: How does one apply to be a vendor?

A8: Prospective vendors are invited to apply through our website and our email: mail@artisanfurniture[dot]ca. It’s important to note that Artisan Furniture’s main collaboration efforts are with artisan communities in northern India, and partnerships outside this demographic might currently be limited.

 

Bespoke Services

Q1: Is custom product creation available at Artisan Furniture?

A1: Absolutely, Artisan Furniture is open to custom product inquiries, offering two tiers of custom manufacturing. The first tier involves minor adjustments to existing designs, such as modifications to hardware, finishes, or materials, with design ownership retained by Artisan Furniture. Canadian customers are required to accept delivery upon the product’s arrival. The second tier permits the development of entirely new items based on client specifications, with design rights transferring to the client, ensuring exclusive product ownership.

Q2: How is the classification between Tier 1 and Tier 2 custom manufacturing determined?

A2: Artisan Furniture exclusively makes the distinction between Tier 1 and Tier 2 custom manufacturing.

Q3: What’s the usual delivery period for custom orders?

A3: Custom orders typically arrive within 8-12 weeks, subject to the complexity of the project.

Q4: Do custom products come with variable pricing?

A4: Custom product quotes are provided upon request, with the final price subject to a potential adjustment of up to +/- 5%.

Q5: Can I request a draft for my custom product?

A5: Upon request, Artisan Furniture can supply a draft, though it’s important to note that the exact dimensions may slightly vary during production.

Q6: Is it possible to cancel or modify custom orders?

A6: Once placed, custom orders are final and cannot be canceled, refunded, modified, or exchanged.

Q7: What’s the deposit requirement for custom orders?

A7: A non-refundable deposit of 50% is required for all custom orders.

Q8: When is the full payment for a custom order due?

A8: Full payment must be made before delivery, with any failure to pay resulting in the loss of the deposit.

 

ERP Syncing

Q1: What constitutes ERP integration and its cost?

A1: ERP (Enterprise Resource Planning) integration connects your website or e-commerce accounts with Artisan Furniture’s database for live updates on product details, pricing, and stock levels. This service is currently available for a fee.

Q2: What platforms are compatible with ERP?

A2: ERP supports a range of platforms, including an enhanced customer dashboard, WooCommerce, Magento, BigCommerce, Wix, Shopify, and others like Etsy, eBay, Wish, and OnBuy.

Q3: Is backorder tracking possible through ERP?

A3: Yes, backorder monitoring is facilitated through Flo and the customer dashboard.

Q4: Who is Flo, the Virtual Assistant?

A4: Flo is Artisan Furniture’s Virtual Assistant, with a range of expanding functions. All tasks managed by Flo can be explored on our website.

Q5: What are the disadvantages of ERP integration?

A5: Challenges include the absence of support for integration and development, potential issues with system compatibility, and responsibilities for enhancing raw data. Additionally, should multichannel partners refuse data syncing, it could disrupt the data stream for those platforms. Users should be prepared for possible initial hurdles as the service is in beta.

Q6: When will the ERP service be fully operational?

A6: The complete ERP service is currently available.

Q7: How can I begin using ERP integration?

A7: Start by visiting artisanflo.ca, logging in with your trade account, and navigating through the Dashboard, API Manager, and Products sections to synchronize your platforms and activate ERP.

Q8: Will my products automatically sync upon connecting to ERP?

A8: Yes, post-connection, product synchronization is automatic, with progress trackable under the Products section.

Q9: What product information does the ERP system provide?

A9: The ERP system delivers comprehensive details including stock availability, restock forecasts, dimensions, images, and more product-specific information.

 

Advantages and Disadvantages of Dropshipping

Pros of Artisan Furniture Dropshipping

Q1: What are the benefits of engaging in dropshipping with Artisan Furniture for Canadian businesses?

A1: Canadian businesses benefit from Artisan Furniture’s dropshipping program through free registration, quick setup, no subscription fees, no minimum expenditure, elimination of inventory management, focus on business development, minimal e-commerce expertise required, free delivery within Canada, international shipping options, custom product services, and a pick-up service option.

 

Cons of Artisan Furniture Dropshipping

Q2: What are the challenges of Artisan Furniture’s dropshipping for Canadian enterprises?

A2: Challenges include intense market competition, continuous marketing demand, strict return policies, higher costs compared to wholesale purchases, and delivery fees outside Canada.

Q3: Is the dropshipping program by Artisan Furniture available to everyone?

A3: The dropshipping initiative is exclusively for traders and businesses, not open to the general public.

Q4: How does Artisan Furniture handle returns in its dropshipping program?

A4: Returns must be reported within two business days, with acceptance for transit damage or production defects. Approved returns are collected at no charge by Artisan Furniture.

 

E-commerce Platforms Overview

Q1: What is BigCommerce, and why is it beneficial for Canadian entrepreneurs?

A1: BigCommerce, founded in 2009, simplifies online selling with integrated hosting, sales, and shopping cart features, perfect for beginners with its user-friendly inventory management system.

Q2: What characterizes 3dcart, making it appealing to newcomers?

A2: Since 1997, 3dcart has supported over 22,000 online retailers, offering an all-in-one solution with security, hosting, and updates included in its monthly fee, ideal for those new to e-commerce without deep technical expertise.

Q3: How is EKM PowerShop uniquely positioned in the Canadian market?

A3: EKM PowerShop, the UK’s first cloud-based e-commerce solution since 2002, offers a comprehensive package similar to Shopify, aimed at small Canadian businesses seeking an easy-to-use platform without requiring web development skills.

Q4: What sets Magento apart for experienced business owners?

A4: Magento’s appeal lies in its extensive customization and flexibility, suitable for businesses with technical knowledge. Though its core software is free, additional expenses for hosting and customization may apply.

Q5: What are OpenCart’s strengths and weaknesses?

A5: OpenCart offers flexibility and control as a free, open-source platform. However, the lack of included hosting or maintenance presents challenges for those without technical backgrounds.

Q6: Why is PrestaShop considered a worldwide e-commerce solution?

A6: PrestaShop serves as a global platform since 2007, offering multilingual support and resources. It’s free and open-source but demands technical skills for hosting and setup.

Q7: What makes Shopify particularly user-friendly?

A7: Shopify, popular for its simplicity, supports new business owners with comprehensive tools for managing their businesses without needing web development experience.

Q8: How does Volusion compare in the e-commerce space?

A8: Established in 1999, Volusion combines hosting with customization capabilities, suited for those with some programming skills, and supports multi-platform selling despite some integration challenges.

Q9: What distinguishes WooCommerce in the e-commerce landscape?

A9: WooCommerce, a WordPress-compatible platform since 2011, powers 35% of online stores, seamlessly integrating with WordPress websites, making it ideal for WordPress users.

Q10: How should a business choose the right e-commerce platform?

A10: Businesses should evaluate their unique needs against each platform’s features and constraints to find the best fit for their goals.

 

Support for Canadian Professionals by Artisan Furniture

Q1: How does Artisan Furniture support Canadian professionals in architecture and design?

A1: Artisan Furniture aids Canadian architects, interior designers, and project managers with custom and dropshipping services, offering a wide range of furniture styles for diverse project needs, including bespoke options.

Q2: What services are available through Artisan Furniture for projects?

A2: Services encompass dropshipping, swift delivery, no minimum orders, worldwide shipping, free Canadian delivery, an extensive product catalog, wholesale and container load options, substantial trade discounts, and a click-and-collect service from their warehouse.

Q3: How can Canadian professionals get in touch with Artisan Furniture?

A3: Canadian professionals can contact Artisan Furniture via their website’s phone or email. Alternatively, they can register for an account on the Artisan Furniture website.

Q4: Are customization services available for Artisan Furniture products?

A4: Yes, Artisan Furniture allows for comprehensive customization in design, materials, and size, enabling the creation of unique products without minimum order requirements.

 

Our Virtual Assistant Flo

Q1: How can I book an appointment with Artisan Furniture?

A1: To book an appointment, visit the “Appointments” section on Artisan Furniture’s website and follow the instructions provided by Flo.

Q2: Can Flo assist with bespoke furniture requests?

A2: Yes, Flo can assist with bespoke furniture requests by providing information and directing you to the necessary resources.

Q3: How does Artisan Furniture’s dropship service benefit businesses?

A3: Artisan Furniture’s dropship service allows businesses to sell their products without needing physical stock. Flo can offer more details on the benefits for your business.

Q4: Where can I find deals on Artisan Furniture products?

A4: Flo aggregates all available deals under the “Deals” section, helping you save on Artisan Furniture products.

Q5: How can I obtain an invoice for my order?

A5: Provide your Order ID to Flo to obtain an invoice, which will be emailed to your registered address.

Q6: How can new trade customers sign up with Artisan Furniture?

A6: Flo can guide new trade customers through the sign-up process and answer any related questions.

Q7: How do I track my order?

A7: To track your order, input your Order ID in the “Orders” section, and Flo will provide updates.

Q8: How can I check product stock availability?

A8: Check product stock availability by entering the product code in the “Stock Availability” section. Flo will inform you about stock levels and restocking dates.

Q9: What information is available in the wholesale section?

A9: Consult the “Wholesale” section where Flo provides details about container loads, prices, and the program.

Q10: How do claims submitted via Flo compare to email or ticket submissions?

A10: Claims submitted via Flo have a higher acceptance ratio due to its deep integration with Artisan Furniture’s system, making it preferred over email or ticket submissions.

 

Aftercare

Q1: How should I care for wooden furniture?

A1: Avoid direct sunlight and heat sources, polish with beeswax, and use coasters to prevent spills.

Q2: How should I maintain upholstered furniture?

A2: Vacuum regularly and clean periodically to maintain appearance. Avoid harsh cleaners and seek professional cleaning when needed.

Q3: How should I care for rugs and carpets?

A3: Vacuum with a suction-type cleaner, clean spills immediately by blotting, and seek professional advice for stubborn stains. Avoid machine washing.

Q4: Is wool rug shedding normal?

A4: Yes, wool rug shedding is normal and doesn’t affect lifespan. Regular vacuuming helps manage excess fluff.

Q5: How should I handle sprouting or pilling on rugs?

A5: Trim sprouting or pilling with sharp scissors; do not pull strands.

Q6: How can I reduce crease marks in new rugs?

A6: Crease marks in new rugs will fade with use and vacuuming.

Q7: What should I do if my new rug doesn’t lay flat immediately?

A7: Rugs might not lay flat immediately after unrolling; this is temporary and will settle.

 

Click and Collect

Q: What is the threshold for click and collect orders?

A: Orders must include at least 10 items to qualify for click and collect.

Q: How do I access discounted rates on items?

A: For exclusive discounts, forward an email with your chosen items, and we’ll provide you with a special quote excluding VAT.

Q: Is there a program for bulk purchases?

A: Yes, consult our bulk purchase program for more details.

Q: Where do I go to pick up my order?

A: Pick-up Location – Artisan Furniture, [Canada Warehouse Address].

Q: What’s the policy on returns for items damaged during shipping?

A: Returns due to manufacturing faults or damage incurred during shipping are not accepted.

Q: How can I set up a pick-up time?

A: Arrange a pick-up time with our warehouse staff from 9am to 5pm, from Monday to Friday. Ensure your collection is made within three business days.

Q: What are the conditions for payment?

A: Place your order with a 50% upfront payment, with the balance payable a day before pick-up. Payments can be made online, via bank transfer, or over the phone.

Q: Can I place custom orders?

A: Absolutely, we are open to custom orders.

Q: Is help available for loading and unloading my order?

A: Assistance for loading and unloading must be organized by the customer.

 

Delivery Policy

Q: Does Artisan Furniture offer complimentary shipping?

A: Yes, the initial shipment is offered at no cost.

Q: What is the estimated timeframe for deliveries?

A: Deliveries are generally completed within three working days.

Q: How are the products prepared for shipment?

A: Products are prepared for shipment adhering to standard mail order packaging protocols.

Q: Which courier service is engaged for smaller items and decorative pieces?

A: For smaller items and decorative pieces, including accessories, a courier service is employed.

Q: Is it possible to monitor the progress of my shipment?

A: Yes, tracking your shipment is feasible via the dashboard of your trade account.

Q: Are deliveries made directly to the consumer’s chosen address?

A: Yes, deliveries are made directly to the address specified by the end consumer.

Q: How is delivery confirmation obtained?

A: Delivery confirmation is secured through signatures on digital devices, though this practice does not extend to smaller items.

Q: Will I be notified via SMS about the delivery schedule?

A: Providing a mobile number enables SMS notifications about the delivery schedule, with the delivery team also calling ahead, except in certain regions.

Q: Are there specific regions where delivery notifications are not provided?

A: Certain regions are indeed exempt from receiving delivery notifications.

 

Packaging

Q: What methods are used for furniture packaging?

A: The furniture is encased using the innovative Packaging 3.0 technique, which is frequently updated to reflect current industry practices. This method emphasizes reducing plastic usage while still providing ample protection for the items during shipping and delivery.

Q: Do the furnishings come with security features for movable parts?

A: Absolutely, security mechanisms are installed on movable parts such as doors and drawers, including safeguards for knobs as necessary.

Q: What materials are utilized for wrapping the items?

A: Items are enveloped in substantial craft paper for added protection.

Q: How is the protection of the item’s corners ensured?

A: To protect every corner, we use high-density and thermocol corner guards, reinforced with sturdy cardboard.

Q: Is there additional cushioning provided for the items?

A: Additional cushioning is provided through the strategic placement of thermocol blocks at intervals of every 10-12 inches around the edges and atop the item.

Q: Is the packaging tested for durability during transit?

A: Yes, a drop test is performed to certify the packaging’s resilience and its compliance with mail order standards.

Q: What packaging strategy is adopted for delicate items?

A: Delicate items are doubly secured within two boxes (an inner and an outer one), with extra thermocol padding in areas prone to damage.

Q: What type of containers are utilized for the packaging?

A: A robust 7-ply corrugate box is employed, which is then sealed with tape, strapped, and labeled for identification.

Q: How are heavier items packaged?

A: Items of greater weight are placed in boxes made of denser material to accommodate the additional load.

Q: How is the assembly hardware packaged?

A: Assembly components are stored in a small plastic bag, encased in Styrofoam to prevent damage, and marked with a red ribbon for visibility.

Q: What packaging approach is used for easily assembled products?

A: For products requiring assembly, legs are individually wrapped in thick craft paper, with Styrofoam padding applied to the bottom. These components are then boxed separately but included with the main product.

 

Wasted Delivery Charges

Q: Is delivery within Canada free of charge?

A: Yes, Artisan Furniture offers complimentary delivery throughout Canada, irrespective of the size or value of the order.

Q: What costs are associated with extra delivery attempts or modifications to the order?

A: Additional charges are incurred for subsequent delivery attempts or any alterations to the order, including re-delivery, changing the delivery address, or updating contact information.

Q: What happens if change fees are not paid on time?

A: If change fees are not settled within three days, the courier service will keep the item at their depot. If the fees are still unpaid after this period, the item will be returned to the warehouse, and additional charges will apply.

Q: Are there fees for failed deliveries due to incorrect addresses or the recipient’s unavailability?

A: Yes, fees are applied for deliveries that fail due to incorrect address information or if the recipient is not available at the time of delivery.

Q: What are the charges for address changes and unsuccessful deliveries?

A: – Change of delivery address: CAD 40

• Rescheduling delivery: CAD 30
• Return to sender: CAD 60
• Failed delivery attempt: CAD 35
• VAT will be added to these charges.

Q: When are the fees for changes and failed deliveries due?

A: The charges must be paid before the delivery can be rescheduled.

Q: What if the delivery address or date is changed after the order has been processed?

A: A fee is applicable for any changes to the delivery address (CAD 40) or delivery date (CAD 30). In the event of order cancellation, a refund will be processed minus the respective fee.

Q: What occurs if the delivery is refused by the customer or if the item is not claimed from the depot within five days?

A: A return to sender fee (CAD 60) will be charged. Should the order be cancelled, a refund minus the return to sender fee will be issued.

Q: When is a fee for a failed delivery applied?

A: A fee for a failed delivery (CAD 35) is applied if the recipient is not available, if delivery has been unsuccessfully attempted twice, or if a live order is cancelled after being processed. In case of order cancellation, a refund minus the failed delivery fee will be issued.

 

Global Dropshipping

Q: Can Artisan Furniture ship orders internationally?

A: Yes, Artisan Furniture offers global shipping options from our manufacturing site in India to various international destinations.

Q: How can I specify a delivery country when making a purchase?

A: At the time of ordering, you’ll have the option to select your delivery destination from a list of countries available at the checkout stage.

Q: Are there any limitations on items eligible for international shipping?

A: Due to size constraints, certain items may not be suitable for international shipment.

Q: Is complimentary shipping available on international orders?

A: Free shipping is not applicable to international orders. Shipping fees will be calculated and displayed at the time of checkout.

Q: How is VAT and customs duty managed for orders shipped internationally?

A: For orders dispatched within the European Union, VAT and customs duties are pre-calculated and applied at checkout. Orders sent to destinations outside the EU will have VAT/taxes and duties estimated but not charged at the point of sale.

Q: Is there a minimum order threshold for the global dropshipping service?

A: Our international dropshipping program does not enforce any minimum order quantity or spending limits.

Q: Are returns accepted for international shipments?

A: Returns for international orders are generally not accepted. However, in the event of delivery errors or product defects, we offer appropriate refunds, discounts, or replacement shipments as per the individual case.

Q: What regions are served by your road and air freight services?

A: Artisan Furniture’s website features an extensive list of countries that are accessible through our road and air freight services. European deliveries, in this case, are by road and international deliveries are usually by air.

Q: Can I request a full container load for international delivery?

A: Yes, for requesting a full container load service for locations outside the European Union, refer to the wholesale section of our website. Both 20ft and 40ft container options are available for global destinations.

 

Delivery Surcharge

Q: Are deliveries within Canada free?

A: Most deliveries within Canada are complimentary, without minimum order quantity or value restrictions. However, some exceptions may apply.

Q: Are there any additional charges for deliveries to remote areas in Canada?

A: Additional charges may be applicable for deliveries to remote or extended areas in Canada. These surcharges vary depending on the logistics partner and the specifics of the product.

, while for international shipments, DHL is the preferred logistics provider.

Q: What are the delivery fees for different zones within Canada?

A: – Zone A (Mainland Canada): Free of charge

• Zone B (Remote Canadian regions): Charges vary, please consult with customer service for detailed information.

 

Q: What does B2B entail?

A: B2B (business-to-business) refers to transactions between businesses, such as when a company sells goods or services to another business. This often involves bulk purchases and may require specific infrastructure. Marketing strategies might include participation in trade fairs and advertisements in business publications.

Q: What does B2C mean?

A: B2C (business-to-consumer) describes transactions where a business sells directly to individual consumers. This includes both traditional brick-and-mortar stores and online e-commerce platforms.

Q: Can businesses return items to their suppliers?

A: In B2B relationships, return policies depend on the service agreement between the businesses and can widely vary. These transactions are typically not covered by consumer protection laws.

Q: What information are businesses required to disclose under E-Commerce Regulations?

A: Businesses must provide specific information such as their legal name, contact email, membership details of any trade association, VAT registration number, etc. Additional details are available on the registration page.

 

Escalation Procedure

Q: What is the Escalation Procedure at Artisan Furniture?

A: The escalation process is structured as follows:

• Stage 1: Direct your initial complaint via email to the trade desk.
• Stage 2: If unresolved, escalate the matter to the Trade Desk Team Leader through a distinct email.
• Stage 3: Should issues persist, escalate further to the managerial desk for an independent review.
• Stage 4: If dissatisfaction continues, escalate to the highest managerial level through an online form for an impartial examination.

 

Modern Slavery

Q: What is Artisan Furniture’s position on preventing modern slavery within its operations?

A: Artisan Furniture, operating under Global Vision Direct Limited, is firmly against any form of modern slavery and human trafficking in its business and supply chains, adhering to the principles established by relevant directives and national laws akin to the Modern Slavery Act 2015 in the UK.

Q: From which countries does Artisan Furniture source its products?

A: The company primarily sources its products from India, ensuring that all suppliers meet social and environmental standards. Their chief factory in Jaipur, India, complies with the Business Social Compliance Initiative (BSCI), and the timber used is compliant with the EU Timber Regulation (EUTR).

Q: How does Artisan Furniture verify adherence to its anti-modern slavery policies?

A: Suppliers and factories are required to acknowledge and adhere to the company’s policy by signing agreements. Artisan Furniture conducts regular inspections of its main suppliers in India and China to guarantee compliance with their standards.

Q: What measures does Artisan Furniture take to combat modern slavery?

A: The company expects thorough adherence to its Modern Slavery Policy, carrying out investigations when needed. Relationships with any supplier found to be in violation of these standards will be terminated.

 

Behaviour towards Employees

Q: How does Artisan Furniture ensure the safety and well-being of its employees?

A: The company is committed to providing a safe and healthy working environment, strictly prohibiting any form of harassment or violence against employees.

Q: Are employees obliged to assist customers who behave inappropriately?

A: Employees are not required to serve customers demonstrating inappropriate behavior. Artisan Furniture reserves the right to refuse service and, if necessary, take legal action.

Q: What behaviors are considered inappropriate or threatening by Artisan Furniture?

A: Inappropriate behavior includes threats of violence, discriminatory remarks, intimidation, swearing, and aggressive gestures.

Q: How does Artisan Furniture handle employees’ complaints about customer misconduct?

A: The company takes such complaints seriously, with the option to suspend customer accounts or pursue legal action against individuals displaying unacceptable behavior.

 

Returns Policy

Q: What is Artisan Furniture’s policy on returns?

A: Artisan Furniture permits returns for products with manufacturing defects but not for damage incurred during transit, contingent on the approval of their Returns Team. The company offers a free collection service for defective or incorrectly delivered items. All returns must be reported within two business days via the Trade account dashboard or through Virtual Assistant Flo.

Q: How do I request a return?

A: Return requests should be submitted through the ‘My Returns’ tab in your Trade account. The company does not accept return requests via email, and improperly filed or inaccurate returns may be rejected.

Q: What is the timeframe for processing refunds?

A: Refunds are processed within 14 business days, issued exclusively to the original bank account from which the order was paid.

Q: Can bespoke orders be returned?

A: Bespoke orders are final and cannot be canceled, refunded, or replaced once they are in production or have been shipped, except in instances of damage upon delivery.

Q: What should I do if I receive a defective or damaged product?

A: Report the issue within two business days of delivery, initiate the return process through your Trade account, and provide detailed information and evidence of the defect or damage.

 

Sustainability and Social Responsibility

Q: What is Artisan Furniture’s commitment to reducing plastic use?

A: Artisan Furniture had committed to eliminating as much plastic packaging as possible from their products by the end of 2022 and has since opted for plastic-free alternatives that maintain quality without increasing costs, with 90% of packaging being non-plastic..

Q: How does Artisan Furniture support responsible forestry?

A: The company utilizes wood from commercial regenerative plantations and trees that have concluded their commercial lifecycle, adhering to responsible forestry practices. All timber complies with the EU Timber Regulation (EUTR).

Q: Do Artisan Furniture’s fabrics meet fire-retardant standards?

A: Yes, all fabrics are tested and comply with the latest EU fire-retardant standards, with certifications maintained for each fabric batch.

Q: Are lead-free paints and finishes used in Artisan Furniture’s products?

A: All paints and finishes are lead-free, applied in enclosed areas to prevent environmental pollution.

Q: How does Artisan Furniture maintain ethical relationships with its suppliers?

A: The company fosters transparent and fair relationships with its suppliers, ensuring timely payments and advocating for excellent working conditions.

Q: Are Artisan Furniture’s manufacturing facilities socially compliant?

A: Yes, the manufacturing facilities undergo Social Audits and are certified as compliant with the BSCI, guaranteeing ethical labor practices and prohibiting child labor.

 

Privacy Policy

Q: What is the objective of Artisan Furniture’s Privacy Notice?

A: The Privacy Notice outlines how Artisan Furniture processes and safeguards personal and business-related information, detailing the rights of individuals, data protection measures, the scope of collected data, and the legal basis for processing personal data in compliance with EU data protection laws.

Q: To what products and services does this Privacy Notice apply?

A: The notice applies to all dropship and wholesale furniture products and services offered by Global Vision Direct Limited, catering to the Canadian market.

Q: What kind of information does Artisan Furniture collect about individuals connected to my business?

A: The company may collect information about guarantors, directors, officers, employees, partners, owners, trustees, trade account holders, and others involved in your business transactions with Artisan Furniture.

Q: What types of personal data does Artisan Furniture collect from me?

A: Collected data includes information from filled forms, communications, survey responses, details of site visits (traffic, location, weblogs), and cookies.

Q: How are cookies utilized by Artisan Furniture?

A: Cookies track website usage, estimate audience size, store user preferences, customize the site experience, facilitate faster searches, and recognize return visitors.

Q: Can I opt-out of cookies?

A: Yes, you can configure your browser to reject cookies, although this might limit your access to certain website features.

 

Dropship Programme

Q: What is the aim of the Dropship Furniture program?

A: The Dropship Furniture program allows online businesses to sell a vast array of furniture products without needing to stock inventory, providing access to thousands of items suitable for the Canadian market.

Q: Who is the Dropship Furniture program designed for?

A: The program caters to both new startups and established businesses looking to sell furniture in Canada without the hassle of inventory management, with a low initial investment.

Q: Is there a minimum order requirement for the Dropship Furniture program?

A: The program does not impose a minimum order requirement, offering flexibility for businesses of all sizes.

Q: Does the Dropship Furniture program offer free shipping within Canada?

A: Yes, the program includes free shipping within specified areas of Canada, enhancing its appeal for Canadian online retailers.

Q: Are there any discounts available through the Dropship Furniture program?

A: An additional 10% discount is offered for orders exceeding CAD 1,000 before taxes, providing a higher margin for larger orders.

Q: Is there an annual spend requirement for the Dropship Furniture program?

A: No, there is no annual spend requirement, making it accessible for businesses at any stage of growth.

 

Wholesale Programme

Q: What is the purpose of the Wholesale program?

A: The Wholesale program is designed for entities capable of purchasing and paying for a full container of stock in one transaction, providing significant discounts and flexibility for managing an import-based furniture business within Canada.

Q: Who can benefit from the Wholesale program?

A: This program is ideal for large-scale buyers, including businesses involved in extensive projects like hotel refurbishments or large-scale interior design endeavors, offering tailored solutions for substantial furniture requirements.

Q: How do the higher discounts in the Wholesale program benefit my business?

A: The substantial discounts offered through the program enhance profit margins or can be allocated to mitigate storage and logistical costs, offering strategic financial advantages for your import-oriented business model.

Q: How can the Wholesale program help me manage my stock levels?

A: By procuring a full container of stock at once, you can effectively monitor and manage your inventory, ensuring a streamlined supply chain management process.

Q: Can the Wholesale program be used for specific large projects?

A: Absolutely, the program is specifically designed to accommodate large-scale projects, providing competitive quotes for complete refurbishments or extensive interior design projects.

Q: Do I need to purchase a full container of stock to participate in the Wholesale program?

A: Yes, participation in this program requires the capability and readiness to purchase and manage a full container of stock, aligning with the needs of significant business ventures.

 

Trade Programme

Q: What is the purpose of the Trade Furniture program?

A: The Trade Furniture program caters to businesses with established storage and delivery mechanisms, offering enhanced control over supply chains and production flexibility, particularly suited for Canadian companies.

Q: Who can benefit from the Trade Furniture program?

A: This program is particularly beneficial for companies with robust storage and delivery systems, including brick-and-mortar retailers aiming to directly stock their sales floors with high-quality furniture items.

Q: Can I use the Trade Furniture program for larger projects?

A: Yes, the program is structured to offer attractive discounts for larger ventures, making it an ideal choice for businesses involved in extensive projects like hotel renovations or comprehensive interior design initiatives.

Q: Will the order be delivered directly from your warehouse or to my customer’s address?

A: Orders can be seamlessly delivered either from our warehouse directly to your business location or to your customer’s address, depending on your specific logistical preferences and requirements.

Q: Is there any commitment to repeated orders in the Trade Furniture program?

A: The program is designed with flexibility in mind, requiring no obligation for repeated orders, thus accommodating the dynamic needs of your business.

Q: How does the Trade Furniture program benefit ‘bricks and mortar’ customers?

A: It significantly enhances the in-store experience by allowing retailers to directly stock an extensive range of furniture items on the shop floor, catering to immediate customer demands and preferences.

Q: How can the Trade Furniture program help me gain more control over my supply chain?

A: By managing your own storage and delivery operations, you gain unparalleled control over inventory levels, production schedules, and delivery timelines, ensuring a highly optimized and efficient supply chain.